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Questions You May Have
Frequently asked questions
General
Our cut-off time for orders is 9PM Daily. Orders placed after this time will be processed at our discretion.
You can reach us via WhatsApp or email. If you prefer to contact us through another method, please let us know, and our customer service team will accommodate your preferred option.
We offer a 1-to-1 exchange for any damaged items or incorrect orders as quickly as possible.
We offer daily delivery from 11:00 PM to 8:00 AM.
Free delivery for orders above $50.
A $10 delivery fee applies for orders below $50.
We deliver anywhere in Singapore, right to your doorstep!
For any inquiries or assistance, our customer service team is available via phone, email, or through our website.
Credit and Debit Cards (Visa, Mastercard, etc.)
PayNow / QR code payments
Bank transfers
If you prefer another payment method, please contact us and we’ll do our best to accommodate your request.
Yes, you can request to change or cancel your order after placing it. Please contact our customer service team as soon as possible via WhatsApp or email. Changes or cancellations can only be accommodated if the order has not yet been processed or dispatched.
We currently cannot schedule deliveries for a specific time, as our drivers follow designated routes to ensure timely and efficient service. All deliveries are made within our standard window of 2:00 AM to 8:00 AM daily.
If you receive damaged items or the wrong order, please contact our customer service team immediately via WhatsApp or email. We offer a 1-to-1 exchange and will arrange for the replacement at the earliest possible time. Please provide your order details and, if possible, a photo of the item to help us process your request quickly.
We accept bulk orders exclusively for B2B customers. For events or special occasions, we can accommodate orders based on the volume requested. Please contact our customer service team via WhatsApp or email with your order details, and we will review and confirm based on availability.
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